Privacy and Return Policy

Privacy Policy

At Sofypie Digital Solutions, also known by the trade name Chander Shekhar, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information that is received and collected by Sofypie Digital Solutions and how it is used, in compliance with data protection regulations such as the General Data Protection Regulation (GDPR) and other relevant laws.

1. Information We Collect

We collect personal information when you interact with our website, sign up for services, make a purchase, or contact us directly. This information may include your name, email address, phone number, billing information, IP address, and any other details necessary to process your requests. We also collect information regarding the device and browser you use to access our website.

2. How We Use Your Information

We use the personal information you provide to deliver services to you, process transactions, communicate with you regarding your orders or inquiries, and improve your experience with our website. Additionally, we may use your data to comply with legal obligations, prevent fraud, or protect our rights.

3. Cookies

Our website may use cookies to enhance user experience, track site usage, and serve personalized content and ads. You can control the use of cookies through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access or misuse. However, no website or internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Third-Party Disclosure

We will not sell, rent, or trade your personal information to third parties without your consent, except when required by law or to fulfill our services to you (e.g., payment processors, delivery partners). In such cases, third parties will only have access to your personal information to the extent necessary to perform their duties.

7. International Data Transfers

If we transfer your data to countries outside of your jurisdiction, we ensure that it is protected in accordance with applicable data protection laws, including the use of standard contractual clauses or other legal mechanisms.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date posted. We will notify you of significant changes, if applicable, via email or through our website.

9. Your Rights

Depending on your location, you may have certain rights with respect to your personal information. These rights may include the right to access, correct, delete, or restrict the processing of your data, as well as the right to withdraw consent where consent is the legal basis for processing.

Return and Order Policy

At Sofypie Digital Solutions, we provide custom digital products and services, including website designing, graphic designing, printing services, and IT services. Once a service or product is provided and approved by the client, we do not offer returns, refunds, or cancellations. This policy is in accordance with applicable laws and the nature of the services we provide.

1. No Returns or Refunds

Since we offer digital products and customized services tailored to your needs, once the product or service is delivered after client approval, no returns or refunds are available, as per the Indian Consumer Protection Act and other applicable laws.

2. Client Approval

We seek your approval before completing any project or service. You will be given an opportunity to review and approve the work before it is finalized. Once you approve, the project will be considered complete, and no refunds will be issued.

3. Exceptions

In certain rare cases, if there is an issue with the delivery or a technical error in the services provided, we will work with you to correct the problem. However, we will not offer a refund or return, and any issue will be addressed on a case-by-case basis.

4. Changes to Order Policy

Sofypie Digital Solutions reserves the right to update or change our return and order policy at any time. Any changes to this policy will be posted on this page, and the updated policy will be effective as of the date posted.

Contact Us

If you have any questions or concerns about our Privacy and Return Policy, please do not hesitate to contact us at support@sofypie.com and Call/WhatsApp on +918629063724.